Refund policy

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at villera.hq@gmail.com and we’ll provide the return address and instructions. Return shipping costs are the responsibility of the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Sale items and gift cards cannot be returned. Due to limited stock, all charms and one-of-one pieces are final sale and cannot be returned or exchanged. This is noted on the product page.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, contact us at villera.hq@gmail.com.